Support

How can we help?

Fill in the form below and we'll get back to you within 24 hours. You can also check the FAQ section for quick answers.

Billing and checkout are processed securely by Paddle. If you're contacting us about a payment, include your Paddle transaction ID or receipt email.

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FAQ

Frequently Asked Questions

Who processes payments and receipts?

Payments are processed by Paddle as Merchant of Record. Paddle may appear on your bank or card statement and also sends the purchase receipt email.

I paid but the app is not activated. What should I do?

Activation is matched to Device ID. Make sure the Device ID you entered during payment matches the one shown on your TV. If it still does not activate, contact us with your order number.

How do I find my Device ID?

Open the m3uXstalk app on your TV. The Device ID and QR code are displayed on the activation screen.

Can I use my license on multiple TVs?

Each license is tied to one Device ID. A separate purchase is required for each TV.

Does the app provide any content or channels?

No. m3uXstalk is a player only. You need to add your own portal or M3U playlist. The app does not host or rebroadcast any third-party content.

How does the 7-day trial work?

After installing the app, you can use it for 7 days without payment. When the trial ends, you can purchase a license using your Device ID to continue.